Privacy Policy
Last updated: 09/01/2026
1. Introduction
FileCheck ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services. We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, upload documents, or communicate with us. This includes:
- Contact information (name, email address, phone number)
- Business information (company name, ABN)
- Files and documents uploaded for verification
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and verify documents using secure AI technologies
- Communicate with you about services, updates, and alerts
- Comply with legal obligations
4. Data Security
We implement bank-grade security measures to protect your data. All files are encrypted at rest and in transit. We use geo-fencing to ensure data resides within Australian borders where applicable, and strictly control access via role-based authentication.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers who perform services on our behalf (e.g., cloud hosting, AI processing)
- Law enforcement or regulators if required by law
6. Your Rights
You have the right to access, correct, or delete your personal information. Please contact us to exercise these rights.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@filecheck.com.au.